Refund policy

Returns & Exchange Policy

Due to hygiene reasons, we do not accept returns or exchanges for hair and beauty products that have been opened, used, styled, or tampered with.

Exchanges or Returns Are Accepted If:

• An incorrect color or length was sent or
• The item received is defective

All requests must be reported within 48 hours of receiving the order, together with a clear photos of the product and original packaging (unopened)

Defective or Incorrect Items

For defective items or if an incorrect color or length was received, customers are required to provide:

• A clear unboxing video recorded from the moment the parcel is opened, without cuts or pauses and
• Clear Photos of the product and packaging.

This helps us verify the issue accurately and ensure fair assessment.

Items must be unused, unopened, and in original condition to be eligible for exchange or return.

Please Note

• Orders where the wrong color or length was selected by the customer are not eligible for return or exchange.
• Shipping fees are non-refundable.
• Sale or promotional items are non-exchangeable and non-refundable

Important Reminder

We strongly recommend recording an unboxing video upon receiving your order for any defect-related claims.

We appreciate your understanding, as these measures help us maintain hygiene, quality, and fairness for all customers.